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Dropzone Forums → Dropzone Support → BitLy wouldn't work
Hello,
I filled out username and password fields as recommended. Meaning that I filled it out from https://bitly.com/a/your_api_key
However it just wouldn't work. Every time I drop an url onto Bitly icon I get such an error
Please help.
Strange. Possibly something odd about your Ruby version. Did you overwrite the default system Ruby or anything like that? What do you get if you run:
ruby -v
In a terminal?
Also can you please try downloading the non-Mac App Store version from:
https://aptonic.com/dropzone3/latest
And see if you still have the problem.
Thanks John,
Executing ruby -v in terminal returned
ruby 1.8.7 (2012-02-08 patchlevel 358) [universal-darwin12.0]
Is that ok? I'm using OS X 10.8.5
Meanwhile I will try non-MAS version. This app is really great.
upd: Installed a non-MAS version (which asked for a serial for some reason) having removed the previous version beforehand. However as I tried to drop url onto Bitly icon I received the same error
I am really stumbled upon this as to what to do.
Ah, I see the problem - Sorry but OS X 10.8 is no longer supported by Dropzone. I know on our website it says 10.8+ but this is inaccurate. I will update this shortly. You need 10.9 (Mavericks) or later.
So I figure I need an older version of Dropzone with 10.8 support. Is it possible to obtain? And will I have to pay for it again?
I'm just not happy with Mavericks. It would be ridiculous to update the whole system because of the app.
Sorry you're out of luck. That action requires a ruby setup that just isn't supported under 10.8.
Hi John,
I found a way to upgrade ruby to version 2 via Homebrew on Mountain Lion. Do you think it's worth it?
https://coolestguidesontheplanet.com/up … -ruby-osx/
No it's not worth it, Dropzone won't know to use that version.
Oh well. Just for kicks I updated to Mavericks and Dropzone 3.5.5.
And still no luck. The same story.
ruby -v returns
ruby 2.0.0p481 (2014-05-08 revision 45883) [universal.x86_64-darwin13]
Neither Shorten URL works.
It should work under Mavericks. What output do you get in the debug console?
Here's what I get.
I went back to Dropzone 3.5.4 though. Same story.
Yep, OK there was a bug in the Bit.ly action under Mavericks. I have updated the action to fix this now. But also you'll need to use the non-Mac App Store version. Delete your current version of Dropzone and re-download it from https://aptonic.com/dropzone3/latest and then re-install the Bit.ly action by going to https://aptonic.com/actions/install.php … name=Bitly
Then verify you are running 1.3 of the Bit.ly action by right clicking on the action in your grid and then check the version field reads 1.3.
Then try dropping a URL on it again. It should work after switching to the non-Mac App Store version of Dropzone and updating the action version to 1.3.
Thank you John, now everything works just perfect!
You're welcome! Great to hear 
Hi John,
As I tried to use bit.ly action today I got the following error:
Dropzone Forums → Dropzone Support → BitLy wouldn't work