Would you be able to paste me the output of the Dropzone 4 debug console after the failed Google Drive or YouTube upload? You can get this by opening the grid and then clicking the settings gear in the top right corner and choosing 'Debug Console' from the menu.
101 2020-09-17 22:30:15
Re: Dropzone 4.0.7 crashes on launch and... (3 replies, posted in Dropzone Support)
102 2020-09-15 21:37:45
Re: How to find serial number (1 replies, posted in Dropzone Support)
Please email support@aptonic.com
Thanks,
John
103 2020-09-15 01:25:42
Re: Dropzone just doesn't seem to work with imgur (5 replies, posted in Dropzone Support)
Just to update you on this, Dropzone 4.1.2 is out now with this fix included (there were a few updates actually in the meantime). The fix is in the Mac App Store version, the Setapp version and the newly released direct version.
104 2020-08-17 22:16:40
Re: Dropzone just doesn't seem to work with imgur (5 replies, posted in Dropzone Support)
I've done a bit more investigation into this and people have said that this can be fixed by forcing curl (which Dropzone uses) to use HTTP 1.1. I think it's caused by some specific network configuration as another customer emailed me to say he was having this same issue and after he swapped out his router the issue went away.
I've made the change to force HTTP 1.1 and this will go out with Dropzone 4.0.9. I'm pretty optimistic this will resolve it. I'm in the middle of some other major development on the app though so it may be about a month before this update goes out. But try it again when 4.0.9 goes out and hopefully that will fix it.
105 2020-08-17 03:00:11
Re: Dropzone just doesn't seem to work with imgur (5 replies, posted in Dropzone Support)
Are you using a proxy? The Imgur action doesn't support proxies currently.
106 2020-07-17 02:27:17
Re: DropZone 4.0.6 doesn't show drop area (2 replies, posted in Dropzone Support)
Just to update you on this, Dropzone 4.0.8 is now released on the Mac App Store and Setapp and fixes this issue.
107 2020-07-06 10:06:30
Re: DropZone 4.0.6 doesn't show drop area (2 replies, posted in Dropzone Support)
Thanks for the report. I did make a change here and yes it has unfortunately broken dragging from Dock stacks under Catalina in 4.0.6.
4.0.7 is pending review with Apple already but I will roll out a fix for this in 4.0.8 in the next few days.
108 2020-04-22 21:38:05
Re: Dropzone 4 not starting on boot up (3 replies, posted in Dropzone Support)
I've had a few people report this now, so it definitely warrants some further investigation.
Is this with Dropzone 4? Also, what macOS version? If you untick the 'Start Dropzone at login' checkbox in the preferences and re-tick it then reboot does it start? The way the launch at login works it wouldn't be expected to show under the user accounts login items section, so that's as expected.
It would also be great to see what Console log messages are being recorded. If it still doesn't start after unticking and re-ticking the 'Start Dropzone at login' checkbox then rebooting then would you mind opening Console.app which is in /Applications/Utilities and doing a search for 'Dropzone' and then unticking the 'Start Dropzone at login' checkbox and re-ticking it and then pasting me any relevant log messages. Thanks!
109 2020-03-18 22:13:18
Re: Error - Update to 3.8.0 (2 replies, posted in Dropzone Support)
Please try uninstalling and removing Dropzone 3 by using these steps:
https://aptonic.com/uninstall.php
Then download Dropzone 3 again from https://aptonic.com/dropzone/latest
And after unzipping the bundle, move this to your Applications folder and run it.
110 2020-03-16 20:27:02
Re: Share to Twitter action (1 replies, posted in Feature Requests)
This was removed because Apple removed the built-in Twitter macOS service that Dropzone used. So I guess a new dedicated action for Twitter needs to be developed. I will certainly consider this for a future version.
That's interesting about forum replies not emailing as well. Will look into that - thanks for the info.
111 2020-03-11 03:38:04
Re: Dropzone Not Working Since Mac OS 10.15 Catalina (15 replies, posted in Dropzone Support)
Yes there will be a non-Mac App Store version of Dropzone 4 but this is still a few months away at the moment. In terms of upgrade path, I'm looking into providing a discount for existing Dropzone 3 non-Mac App Store customers when this releases. But not promising anything at the moment.
In the meantime, you can checkout the Setapp version - see https://setapp.com/apps/dropzone
This version runs unsandboxed and is more like the non-Mac App Store version. With Setapp you pay $9.99 per month and get Dropzone 4 as well as a bunch of other great apps and it also supports all the developers with their apps on Setapp by giving them some of the monthly revenue.
112 2020-02-27 21:13:20
Re: Imgur 'Authorization Failed'?? (11 replies, posted in Dropzone Support)
This version is unsupported and will not work correctly anymore. Also macOS 10.10 is no longer supported. You would need to be on a minimum version of macOS 10.13.
After updating your Mac you can install Dropzone 4 free from https://apps.apple.com/app/id1485052491?mt=12
113 2020-02-24 04:02:06
Re: Bitly authorization fails - says APIs no longer supported... (3 replies, posted in Dropzone Support)
Interesting, thanks.
114 2020-02-24 03:59:26
Re: Dropzone 4 fails to upload to Google Drive (16 replies, posted in Dropzone Support)
Dropzone 4.0.3 has just been released and this version allows you to upload folders to your Google drive root as well as folders.
115 2020-02-24 00:13:14
Re: Bitly authorization fails - says APIs no longer supported... (3 replies, posted in Dropzone Support)
Google URL shortening is deprecated. Dropzone 4 replaces this with TinyURL to do shortening instead.
I think the Bit.ly action should be able to be updated to work but this is a bigger project. On my list of things to look at though.
116 2020-02-22 04:57:37
Re: Clipboard (1 replies, posted in Feature Requests)
That's a fantastic idea. I think it would be amazing to have the ability to store snippets of text in Dropbar that could then be clicked to place back on the clipboard.
Will consider this for a future version. Thanks for the feedback.
117 2020-02-09 10:24:04
Re: Dropzone 4 fails to upload to Google Drive (16 replies, posted in Dropzone Support)
@scrutinizer That's interesting, thanks for providing that. It looks like maybe Dropzone might not be handling that number of folders correctly or possibly some issue with handling of the unicode names. I will investigate further.
118 2020-02-07 20:05:35
Re: Dropzone 4 fails to upload to Google Drive (16 replies, posted in Dropzone Support)
@h0m0genised Very interesting. Thanks for helping debug that.
Yes the next step here is absolutely to make it upload into the root if there are no folders. I have added this to my TODO list for an upcoming release.
119 2020-02-05 08:57:04
Re: Dropzone 4 fails to upload to Google Drive (16 replies, posted in Dropzone Support)
OK thanks - Now that you've created that folder what happens if you drag a file onto the 'Google Drive Debug Folders' action now? Do you get the same crash?
120 2020-02-05 08:48:40
Re: Dropzone 4 fails to upload to Google Drive (16 replies, posted in Dropzone Support)
@h0m0genised Thanks for that. Very strange. Still not to sure what's happening here.
Next would you mind creating a folder in the root your Google Drive using the web interface (doesn't matter what the name is) and doing the click on the debug action in the grid and pasting me the output again?
121 2020-02-04 21:06:42
Re: Dropzone 4 fails to upload to Google Drive (16 replies, posted in Dropzone Support)
@h0m0genised Would you mind doing the same thing? - Download the Google Drive Debug Folders action I linked above, authorize it and then click on it in the grid and then paste me what's in the debug console. Thanks.
122 2020-02-04 21:02:32
Re: Dropzone 4 fails to upload to Google Drive (16 replies, posted in Dropzone Support)
@scrutinizer That's not the right log. That log is after dragging a file onto the action. I want you to instead CLICK on the action in the grid. There is a problem with how the folders are being requested and presented and I have added code in the click handler for the debug action to print the list of folders in a way that I can debug it.
Please click the action in the grid and then paste me that log.
123 2020-02-03 07:32:15
Topic: Dropzone 4 Released (0 replies, posted in Dropzone Announcements)
Dropzone 4 has now been released.
Read the full announcement here: https://aptonic.com/blog/dropzone-4-released
Get it on the Mac App Store here: https://apps.apple.com/app/id1485052491?mt=12
Get it on Setapp here: https://go.setapp.com/stp88?refAppID=15 … ptonic.com
124 2020-02-03 07:28:59
Topic: Amazon S3 Setup Guide (0 replies, posted in Dropzone Announcements)
For Dropzone 4, the Amazon S3 setup guide has been updated. See here for detailed steps for setting up Amazon S3 and sharing files using your own private cloud:
125 2020-02-02 23:31:51
Re: Dropzone 4 fails to upload to Google Drive (16 replies, posted in Dropzone Support)
OK strange. You might have actually uncovered a bug in the Google Drive action here. Can you please download the attached dzbundle, unzip it, add it to your grid and authorize it and then click on it in the grid and paste me the debug console output. I don't need the access tokens and stuff. Really just any lines after:
Save_Value_Name: expires_at
Save_Value: 1580689328
This should hopefully give me a clue as to what's happening here.